Privacy Policy

We may collect your name, email address, WhatsApp or phone number, exact pickup and drop-off locations, pickup date and time, flight number, passenger and luggage details, requested vehicle, pickup instructions, notes, and other booking details you choose to provide.

We also keep operational records such as your booking reference and status, confirmations, cancellations, customer communications, message-delivery status, and the driver and vehicle information assigned to the trip. Security records may include access-control data, secure booking-management cookies, non-readable identifiers derived from client network information for abuse prevention, and limited operational logs.

We use personal data to review and fulfil transfer requests, communicate with customers, coordinate internally with partners and drivers, provide pickup instructions, support trip safety, prevent fraud and abuse, improve service reliability, and meet legal obligations where applicable.

The customer’s and driver’s direct phone or contact details are not disclosed to each other. Vietnam Transfer coordinates the pickup and provides only the safe driver and vehicle details needed by the customer.

We share only the information reasonably needed to operate the service. A selected transfer partner or driver receives the operational trip details needed to arrange the ride, but not the customer’s direct contact details. Internal commercial information is not provided to customers or drivers.

We use providers for hosting, databases, email delivery, address search, and messaging. Depending on the feature being used, these providers may include Vercel, Neon, Resend, Geoapify, Telegram, and Meta WhatsApp when WhatsApp messaging is enabled. Providers process data for their respective service functions and under their own applicable terms.

We may also disclose limited information when reasonably necessary to comply with law, protect customers or the service, investigate misuse, or respond to a valid legal request.

We retain booking and communication records only for as long as reasonably needed for trip operations, support, security, dispute handling, recordkeeping, and applicable legal obligations. Retention depends on the type of record and why it is needed; data may be deleted or anonymized when it is no longer required.

We use proportionate safeguards such as access controls, restricted internal views, encrypted network connections, secure cookies, hashed access capabilities, data minimization, and privacy-conscious logging. No system can provide absolute security, but we review safeguards as the service develops.

You may ask what personal data we hold about you, request correction of inaccurate information, or request deletion where appropriate. We may need to verify your identity and booking relationship before acting so that another person cannot access or delete your data.

For deletion instructions, visit the User Data Deletion page. For another privacy or personal-data request, email support@govietnamtransfer.com.